Privacy Policy
Last Updated: March 20, 2025
Veterinary Diagnostic Centers (“VDC,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you use our website (https://vdc.vet/) and services (the “Services”).
By accessing and using our Website and Services, you agree to the collection and use of your personal data as described in this Privacy Policy.
We may update this Privacy Policy periodically, and any changes will take effect immediately upon posting to our Website. Your continued use of our Website and Services constitutes your acceptance of the revised Privacy Policy.
If you have any questions, please contact us at VDCchicago@VDC.vet.
1. Collection of Personal Data
We collect personal data to provide and improve our Services. The information we collect includes:
A. Personal Information You Provide
When using our Services, you may voluntarily provide us with:
Contact details (name, email, phone number, mailing address)
Pet-related information (pet’s name, species, breed, medical history)
Communication records (messages between you and our team)
B. Automatically Collected Data
When you visit our Website, we may collect certain technical and usage data, including:
Device and browser information (IP address, browser type, operating system)
Website interactions (pages viewed, time spent, referral URLs)
Cookies and tracking technologies (explained below)
C. Third-Party Data Collection
We may collect information about your pet’s medical history from your veterinarian or other service providers when necessary to provide our Services.
2. Use of Personal Data
VDC processes personal data for the following purposes:
To provide and manage our veterinary diagnostic services
To process and respond to inquiries, appointment requests, and service-related communications
To collaborate with referring veterinarians and provide medical reports
To enhance our Website and Services, including user experience improvements
To comply with legal obligations and respond to law enforcement requests
To send appointment reminders, updates, and important notices
To protect our business, enforce policies, and prevent fraud
3. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to improve your browsing experience and analyze Website traffic. You can manage your cookie preferences through your browser settings.
Types of cookies we use:
Essential Cookies – Necessary for Website functionality
Analytics Cookies – Help us understand user interactions to improve our Services
Preference Cookies – Store user preferences for a personalized experience
If you disable cookies, some features of our Website may not function properly.
4. Sharing of Personal Data
We do not sell your personal data. However, we may share data under the following circumstances:
A. Service Providers and Business Partners
We may share personal data with third-party vendors who assist us with:
Website hosting, IT support, and security
Appointment scheduling and customer communication
Payment processing (we do not store payment information)
These third parties are contractually obligated to protect your personal data.
B. Veterinary Partners
We may share relevant pet health data with referring veterinarians and specialists involved in your pet’s care.
C. Legal and Compliance
We may disclose personal data when required to:
Comply with legal obligations, court orders, or law enforcement requests
Protect our rights, property, and safety, or that of others
5. Data Security and Retention
We implement security measures to protect personal data against unauthorized access, loss, or disclosure. However, no method of data transmission is completely secure.
We retain personal data only as long as necessary for:
Providing Services to you
Compliance with legal requirements
Internal business operations
Upon expiration of the retention period, personal data is securely deleted or anonymized.
6. Your Rights and Choices
You have the following rights regarding your personal data:
Access and Correction: You may request access to your personal data and correct inaccuracies.
Deletion: You may request the deletion of your personal data, subject to legal obligations.
Opt-Out of Marketing: You can unsubscribe from marketing emails at any time.
Restrict Processing: You may request that we limit the use of your personal data in certain cases.
To exercise your rights, contact us at VDCchicago@VDC.vet.
7. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their content, privacy policies, or practices. We encourage you to review the privacy policies of any external sites you visit.
8. Children’s Privacy
Our Services are not intended for individuals under 18. We do not knowingly collect data from children. If we learn that we have received personal data from a minor, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on our Website with the updated effective date. We encourage you to review this policy regularly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
📧 Email: VDCchicago@VDC.vet
📍 Address: 3114 W. Irving Park Road Unit 1E, Chicago, IL 60618
📞 Phone: 312-736-7757